USING YOUR PREVIOUS HOSPITAL PATIENT PORTAL ACCOUNT FOR THE NEW HEALTH PORTAL

Login

The new Health Portal replaced the Hospital Patient Portal on July 1, 2022.

Since you already were signed up for the Hospital Patient Portal, you do not need to re-sign up; just use your existing login and password in the “Sign In” tab here.

Messaging Providers

In order to message a provider in the new Health Portal, you need to have a completed visit on file with that specific provider after the upgrade date of 07/01/22.

If you need an immediate response, please contact The Richland Hospital and Clinics directly by telephone; do not message your provider through the portal. If you feel this is a medical emergency, please call 911. 

Portal messages will be answered within 7 days.

Medication Renewal Requests

The first time you need a renewal in the new Health Portal, please call your clinic provider’s office to request it.

After each renewal is placed the first time via phone, you can then request future renewals for that medication through the portal.

Appointment Requests

At this time, you are not able to request or cancel an appointment in the new Health Portal. Please call your provider to manage your appointments.

We anticipate this option to come at a later date.

Health Record, Visit History, Medications History, etc. (In New Health Portal)

Contains all new clinic and hospital records starting July 1, 2022

Contains all clinic lab and radiology records after December 2019

Also contains hospital records since 2010 (ER visits, surgery, inpatient stays, diagnostic tests, etc.)

Login

The new Health Portal replaced the Hospital Patient Portal on July 1, 2022.

Since you already were signed up for the Hospital Patient Portal, you do not need to re-sign up; just use your existing login and password in the “Sign In” tab here.

 

Messaging Providers

In order to message a provider in the new Health Portal, you need to have a completed visit on file with that specific provider after the upgrade date of 07/01/22.

If you need an immediate response, please contact The Richland Hospital and Clinics directly by telephone; do not message your provider through the portal. If you feel this is a medical emergency, please call 911. 

Portal messages will be answered within 7 days.

 

Medication Renewal Requests

The first time you need a renewal in the new Health Portal, please call your clinic provider’s office to request it.

After each renewal is placed the first time via phone, you can then request future renewals for that medication through the portal.

 

Appointment Requests

At this time, you are not able to request or cancel an appointment in the new Health Portal. Please call your provider to manage your appointments.

We anticipate this option to come at a later date.

 

Health Record, Visit History, Medications History, etc. (In New Health Portal)

Contains all new clinic and hospital records starting July 1, 2022

Contains all clinic lab and radiology records after December 2019

Also contains hospital records since 2010 (ER visits, surgery, inpatient stays, diagnostic tests, etc.)

Visit our Health Information System FAQs page for more information.